Privacy Policy

Privacy Policy

1. Who I Am

Total Service Solutions

52 Robinswood Gardens, Gloucestershire, Gloucester, GL4 6TB

Phone: 0330 126 0342

Email: info@total-service-solutions.com

I provide professional mobile hair dressing services across Gloucester and the surrounding areas. For the purposes of UK data protection law, I am the Data Controller of your personal data.

2. What Information I Collect

When you book an appointment or contact me, I may collect:

  • Identity & Contact Data: Full name, phone number, email address, and home or appointment address.

  • Appointment Information: Booking details, hair service preferences, chemical treatment history, and appointment history.

  • Health Information (If Disclosed): If you voluntarily inform me of scalp conditions, allergies (specifically for patch testing), or medical concerns relevant to hair treatments, I record this strictly for safety purposes.

  • Technical Data: IP address, browser type, and website usage data (via cookies).

3. How I Collect Your Data

I collect information when:

  • You complete a booking or contact form on my website.

  • You contact me via phone, email, or WhatsApp.

  • You message me on social media platforms.

  • You browse my website.

4. Legal Basis for Processing (UK GDPR)

I process your personal data under the following lawful bases:

  • Contractual Necessity: To provide the hair services you book.

  • Consent: Where you provide health/allergy information or agree to marketing communications.

  • Legitimate Interests: To improve my services and manage my mobile business efficiently.

  • Legal Obligation: For tax, insurance, and record-keeping requirements.

5. How I Use Your Information

I use your data to:

  • Confirm, reschedule, and manage hair appointments.

  • Travel to your location to provide mobile services.

  • Perform mandatory skin patch tests and provide safe hair treatments.

  • Maintain required business and insurance records.

    I do not sell, rent, or share your personal data with third parties for marketing purposes.

6. Client Photos

With your verbal or written permission, I may take photographs of your completed hairstyle or hair color for portfolio or social media purposes.

  • Photos will only be shared with your explicit consent.

  • You may withdraw this consent at any time, and I will remove the images from my platforms.

7. Cookies

My website uses cookies to improve user experience and monitor website performance. You may disable cookies through your browser settings. Continued use of my website indicates consent to cookie usage.

8. Data Retention

I retain:

  • Appointment and transaction records: For up to 6 years (for UK tax and accounting purposes).

  • Enquiry data: For up to 12 months.

  • Color/Chemical records: Only as long as necessary for your safety and treatment history.

    After these periods, data is securely deleted or anonymized.

9. Data Security

I take appropriate measures to protect your personal data, including:

  • Secure, encrypted storage of client records.

  • Password-protected and biometric-secured devices.

  • SSL-secured website for all data transmissions.

10. Your Rights

Under UK data protection law, you have the right to request access to your data, correction of inaccurate information, or deletion of your records. To exercise these rights, please contact me at: info@total-service-solutions.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://www.ico.org.uk.

11. Changes to This Policy

I may update this Privacy Policy from time to time. The latest version will always be available on this page.